Panel X Warranty
Who is covered by the warranty?
Products offered by Panel X (“Panel X”) are covered for a defined period of time. Panel X extends this warranty only to the first end-user of our Products. This warranty is non-transferable.
What’s covered by the warranty?
This warranty is given in respect of the following Products:-
- Panel X panel/board/sheet, either 25mm or 35mm in thickness, respective to the panel supplied. This is the Aluminium skinned board and xps foam core; and printed surface.
Panel X warrants the xps foam core and aluminium skins making up the Products will be free from defects in workmanship, under normal use for 5 years from the date of purchase by the first end-user (“Warranty Period”). Under this warranty, Panel X will repair or replace, at its option, any Product that fails to perform according to Panel X published specifications during the Warranty Period.
Panel X warrants the printed images located on the visual exposed sides/surfaces of the aluminium skins completing the Products will sustain an appearance of detail under normal use for 5 years from the date of purchase by the first end-user (“Warranty Period”). If the images have faded to the point of complete disappearance and are completely removed from normal site, Under this warranty, Panel X will repair or replace, at its option, any Product that fails to perform according to Panel X published specifications during the Warranty Period.
What’s not covered by the warranty?
The warranty does not cover damage to Panel X Products caused during storage, delivery or installation or as a result of any modification, alteration, misapplication, misuse of, or physical abuse to any Product; or damage due to repair, acts of god (for example:- rain, lightning, sun, wind or snow), animals/birds/vermin/faeces or equivalent, or service to the Products by anyone other than an authorized Panel X service engineer. The warranty does not include installation services provided by the installer whatsoever.
Panel X panels/sheets/boards should be cleaned with moderately warm soapy water and a soft sponge or equivalent. No abrasives, rough edges, chemicals and advanced cleaning solutions should be used when cleaning the surfaces of the Panel X System. Bird/animal/vermin faeces should be removed from a surface immediately.
Acquiring warranty service
Should any Product prove to be defective within the Warranty Period, contact us and we will, at or option, repair or replace the product, to whatever extent we deem necessary to restore the Product to proper condition, without any charge to you.
How to Claim
Before contacting Panel X, please be prepared to give the following information:
Your name and address
Date the Products were installed
Brief description of problem
Name of the installation company
Telephone Helpline Number: 0333 3605152